Pipou: Baby Tracker — Support
Feeds, sleep and diapers, with optional family sharing.
We usually answer within a few days. Please don't send medical questions — contact your health provider.
Frequently asked questions
Where is my baby's log stored?
On your phone. Only if you choose to share with a caregiver (Family) — after you agree on the consent screen — are the shared entries stored on Google Firebase servers in the EU. Your baby's name and birth date never leave your phone.
How do I delete our shared data or my account?
The family's owner can open Family → Delete the family's data from the servers. Anyone can use Settings → Delete my account and data, which erases everything on the phone and anything of yours on our servers. When leaving a family you can also tick "Also delete what I recorded from the servers". Deleting the app alone does not remove shared data — use these options first, or email us.
Are there purchases to restore?
Pipou: Baby Tracker is currently free and has no in-app purchases, so there is nothing to restore.
My invite code doesn't work.
Codes have 8 characters, work once and expire after 48 hours. Ask the other parent to create a new invite. After several wrong attempts the app asks you to wait a little before trying again.
Is the app medical advice?
No. This app is a log kept by parents. It is not a diagnosis and not medical advice. If you have any doubts about your baby's feeding, sleep, diapers or health, ask your pediatrician, midwife or nurse. If your baby seems unwell, call your pediatrician; in an emergency, call your local emergency number.